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Privacy Policy

Mend Lymphatic Wellness Center Effective Date: August 23, 2026, Last Updated: August 23, 2026

1. Introduction

Mend Lymphatic Wellness Center ("Mend," "we," "us," or "our") is committed to protecting the privacy and confidentiality of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at mendlymphaticmassage.com, contact us, or book our services.

By using our website or services, you agree to the practices described in this Privacy Policy. Please read it carefully. If you do not agree with its terms, please discontinue use of our site and services.
 

2. Who We Are

Mend Lymphatic Wellness Center is a women's health and wellness practice specializing in Vodder-style Manual Lymphatic Drainage (MLD) and related therapeutic services. Please note: Male clients are accepted only upon direct referral by an MD or by an established MEND client.

Mend Lymphatic Wellness Cente are located at:

209 Cooper Avenue, Floor 1, Suite 5B-C Upper Montclair, NJ 07043. Phone: (973) 604-5189
 

3. Information We Collect

We collect several types of information in order to provide and improve our services.
 

a. Information You Provide Directly

When you contact us, complete a pre-screening inquiry, or book an appointment, you may provide:

  • Contact information — your name, phone number, and email address

  • Health and medical history — information about your health conditions, recent surgeries, diagnoses (such as lymphedema, lipedema, or cancer history), and other health details required to assess whether our services are appropriate for you and to deliver safe, individualized care

  • Appointment preferences — service type, scheduling preferences, and related intake form responses.

This health-related information is collected through our online booking partner, ClinicSense, and through direct communication (phone or email) for clients who require pre-screening.

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b. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address and approximate geographic location

  • Browser type and version

  • Pages visited and time spent on each page

  • Referring website or source

  • Device type and operating system​

This information is collected through standard web technologies and analytics tools to help us understand how visitors use our site and to improve its content and functionality.
 

4. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide our services — to assess your suitability for treatment, confirm appointments, deliver therapeutic care, and follow up after sessions

  • To communicate with you — to respond to inquiries, send appointment confirmations and reminders, and share relevant information about your care

  • To maintain health and safety — to review intake forms and health history before your first appointment and to tailor treatments to your individual needs

  • To operate and improve our website — to understand how visitors navigate our site and to make improvements to content and user experience

  • To comply with legal obligations — to maintain records as required by applicable law and professional standards​

We do not use your information for unsolicited marketing, and we do not sell your personal information to any third party.
 

5. Sensitive Health Information

Because the services we provide are health and wellness oriented, we routinely collect sensitive information about your physical health, medical history, and treatment needs. We treat this information with the highest level of care and discretion.

 

Please note: Mend Lymphatic Wellness Center is a massage therapy and wellness practice. While we handle health information with great care, we are not a "covered entity" under the federal Health Insurance Portability and Accountability Act (HIPAA) as that term is defined for healthcare providers who conduct electronic billing transactions. However, we are committed to maintaining the confidentiality of your health information and will not share it without your consent except as necessary to provide your care or as required by law.
 

6. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

  • Service providers — We use ClinicSense to manage online appointment bookings and intake forms. ClinicSense processes data on our behalf and is bound by confidentiality obligations. You may review ClinicSense's Privacy Policy for more detail.

  • Legal requirements — We may disclose information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

  • Professional referrals — With your explicit consent, we may share relevant health information with other healthcare providers involved in your care.


7. Cookies and Tracking Technologies

Our website, may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytics data. Cookies are small text files stored on your device.

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.
 

8. Data Retention

We retain your personal and health information for as long as necessary to provide our services and to comply with applicable laws and professional requirements. In general:

  • Appointment and health records are retained for a minimum of seven (7) years following your last appointment, in accordance with professional practice standards in New Jersey.

  • Website usage data is retained for a shorter period, typically no longer than two (2) years.

When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
 

9. Data Security

We take the security of your personal information seriously. We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. Our booking and intake system is managed through ClinicSense, which maintains its own security protocols for the protection of client health data. No method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
 

10. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

  • Access — the right to request a copy of the personal information we hold about you

  • Correction — the right to request that we correct inaccurate or incomplete information

  • Deletion — the right to request that we delete your personal information, subject to our legal and professional retention obligations

  • Opt-out of communications — you may opt out of any promotional communications from us at any time by contacting us directly

New Jersey Residents: The New Jersey Data Privacy Act grants residents additional rights, including the right to opt out of the sale of personal data and targeted advertising. We do not sell personal data or use it for targeted advertising. To exercise any of these rights, please contact us at: (973) 604-5189. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
 

11. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18 without the consent of a parent or legal guardian. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can take appropriate action.
 

12. Links to Third-Party Websites

Our website may contain links to external websites, including our social media profiles. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any external sites you visit, as we have no control over their practices.
 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.
 

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Mend Lymphatic Wellness Center 209 Cooper Avenue, Floor 1, Suite 5B-C Upper Montclair, NJ 07043

Phone: (973) 604-5189 
Website: mendlymphaticmassage.com
 

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